It with great sadness that Kingsclere Gems has now ceased trading. Thank you to all those customers who supported the business over the years.


Corona Virus Precautions

Jacqueline Austen

Tags News

Hi everyone!

I have been contacted by a few of you with regard to how I am processing orders etc, keeping in mind the current Corona Virus outbreak.

I thought it would be clearer for you all (and I hope give some comfort/reassurance) to those of you who are concerned, if I clearly define what precautions I am taking and also how the outbreak may affect the service I provide. I will, of course update you all if things change in any way x

1 - Firstly, we are all fit and well at Kingsclere Gems and I have no concerns that I or anyone else here who I am in contact with, has the virus.

2 - I am following NHS and government advice about hand washing and taking all precautions with cleaning door handles, surfaces and anything else I may come in contact with or your orders may come in contact with, with the appropriate cleaning materials. I am using ‘Hibiscrub’ a surgery grade cleanser for personal use as a soap and anti bacterial cleaning products for all surfaces.

3 - I have not been told about any planned post office closures which would disrupt your service. If there are any closures, I will let you know as soon as possible.

4 - School closures. If my children are effected by school closures, I have been informed that I would have to continue their schooling at home. I have four of them, with the eldest about to take his final GCSE exams in a few weeks. If the schools close, I will have to prioritise my family and be with them in the day time. I should be able to provide a reduced customer service in the evenings. I will keep you updated. I hope you will understand.

5 - My suppliers. Some of my suppliers have decided to increase the cost of their stones as a direct consequence of the viral out break. I am not quite sure how this can be justified, as I am not sure how vital stones are in the fight against the virus, however, please be assured I do NOT plan to up my prices at all. I have stopped ordering from those suppliers in the short term. I do have a good stock of gemstones, so I should be able to keep offering you stones to buy. The stones I have in stock at the moment, have been with me for a long time (years in many cases) and have not come in contact with the Corona Virus.

6 - Please look after yourselves and stay well.  

Jacqueline Austen xx

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